Returns & Warranty
We want you to be confident when ordering from Border Automotive. This page explains how change-of-mind returns, custom-mixed products, faulty items and warranty claims are handled.
Consumers can notify us of a change-of-mind cancellation within 14 days of receiving eligible online orders.
Once you have told us you wish to cancel, you then have a further 14 days to return eligible goods.
Products made to your specification cannot normally be returned simply because you have changed your mind.
Nothing in our returns or warranty policy affects your statutory rights.
Change-of-Mind Returns
Consumers purchasing standard stocked items online may cancel within 14 days of receiving their order. You then have a further 14 days to return the goods.
Returned goods should be unused, complete and in their original condition, with the original packaging where reasonably possible. We may reduce a refund if an item has been handled beyond what is necessary to inspect it.
For eligible cancelled orders, we will refund the price of the returned goods and the cost of our standard outbound delivery service. Any additional amount paid for an enhanced or express delivery service is not refundable.
Refunds will be processed within 14 days of receiving the returned goods or satisfactory evidence that they have been returned.
Custom-Mixed &
Made-to-Order Products
Custom-mixed paint and other products made to your specification cannot normally be cancelled or returned because you have changed your mind.
This includes products prepared specifically to the colour, specification or other information supplied with your order.
This does not affect your rights if the product is faulty, incorrectly supplied or not as described.Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photographs.
Do not use or dispose of the product until we have advised you. We will assess the issue and arrange the appropriate remedy, which may include a replacement, repair or refund.
Contact our teamReturning an Item
Please contact us before sending anything back so that we can provide the correct return instructions and address.
Contact Us First
Get in touch with our team before returning an item. Please include your order number and details of the product you wish to return.
Package & Return
Unless an item is faulty, damaged or incorrectly supplied, the customer is responsible for return postage. Please package the goods securely and use a tracked delivery service.
Refund
Once the return has been received and approved, any refund due will be issued to the original payment method.
Warranties
Some products include a manufacturer’s warranty. The duration and conditions vary by product.
Please contact us with your order details if you need to make a warranty claim.
Ask about a warranty claimYour statutory rights remain protected.
Nothing on this page affects your statutory rights.
Further information about consumer returns and refunds is available from GOV.UK.
GOV.UK returns guidanceSpeak to our team before returning an item.
If you are unsure whether an item can be returned, have received an incorrect or damaged product, or need help with a warranty claim, contact Border Automotive before sending anything back.
